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Upon confirmation of your reservation, you will receive detailed instructions on how to access the property using the lockbox. The lockbox is a secure box located near the entrance of the property that contains the keys.
You will receive a unique code for the lockbox in your check-in instructions. Enter the code into the lockbox’s keypad and it will unlock, allowing you to retrieve the keys inside.
Yes (well any time after 3pm)! One of the advantages of contactless check-in with a lockbox is that you can arrive and check in at your convenience, regardless of the time. Please note the designated check-in time provided by the property to ensure the apartment is ready for your arrival.
In case you encounter any issues during the check-in process, our support team is available to assist you. Please reach out to the provided contact information and we will promptly assist you in accessing the keys and ensuring a smooth check-in experience.
Yes, part of the contactless check-out process involves returning the keys to the lockbox. Your check-out instructions will provide specific guidance on how and where to return the keys at the end of your stay.
Unfortunately, we do not allow additional guests in the rooms. However, our apartments sleep up to 20 so we are sure you’ll have plenty of room in your chosen property!
We’d love to have you stay longer! Please contact our sales team so they can check availability.
Call the reservation team on 0151 709 1719.
Late check-out is subject to availability. It may be possible to check out later with a fee. Please contact reception for more information.
We do not have on-site parking and the closest is the Q-Park on Hanover Street.
The address for this is 44 Hanover St, Liverpool L1 4AF.
https://www.q-park.co.uk/en-gb/cities/liverpool/hanover-street
Yes, guests have complimentary access to Wi-Fi.
All rooms have air conditioning, tea & coffee making facilities, toilettes, mini bar fridge, hair dryer, and iron & ironing board.
Live your best life with Epic’s serviced apartments right at the heart of Liverpool.
Company Number: 07914667
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When you book directly with us, you’re guaranteed the best rates, plus a 10% discount, priority booking, and exclusive perks you won’t find anywhere else. Book smarter with Epic!
