Terms & Conditions

Seymour Chambers, 92 London Road, Liverpool, Merseyside, L3 5NW

The below Terms and Conditions apply to all reservations made with EPIC Liverpool Limited, whether this is direct or with a third party. These include Booking.com, Airbnb, Expedia, Hotels.com, Mojito, Hangover Weekends, Last Night of Freedom and any other third parties who sell our products / services.

“You”, refers to the booker and the whole party including yourself will be referred to as ‘”guests”.

When you make a reservation to stay at one of our properties, you agree to abide by our Terms and Conditions, you also accept that any of your guests must also abide by our Terms and Conditions.

1.1 Your Booking

Any booking, however booked, will only be confirmed with ourselves when full payment has been made for your reservation.

Age restrictions apply; our properties are 21 and over unless accompanied by a Parent/Guardian. If you do not meet our age restriction, you will be unable to check in and you will not receive a refund.

We reserve the right to refuse any booking at any time.

Before the lead booker will receive self-check in details – including access codes – the lead guest must complete their guest portal page and pay the returnable security deposit.

As soon as you make your booking and receive your proof of booking agreement, please check the booking details carefully. If anything is incorrect you should tell us immediately. However, unfortunately we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date. Please note we may not be able to make any changes to your reservation after the booking has been made.

1.2 Special Requests

We ensure to do everything we can to help guests with any special requirements.

Although we aim to meet any reasonable requests, we are unable to guarantee these will requests will be met.

1.3 Group Bookings

We consider a group to be two or more apartments booked, whether that the same time or otherwise.

All guests who will be accessing the property must not exceed the maximum occupancy which the apartment sleeps. You can refer back to your booking details to view the occupancy of your booked apartment(s). Your booking must state the number of guests that will be in the apartment you have booked – if you have additional guests but still fall under the maximum occupancy you will be required to pay an additional fee.

2.1 Payment

When you book directly with us – not a third party – you will be required to make at least a 25% non-refundable deposit. This is to secure your booking. The remainder of the balance will be due at the time agreed when the booking is secured.

If payment does not reach us at the agreed time, we reserve the right to cancel any booking made.

Our prices are in Great British Pounds so exchange rates should be considered.

Payment is to be made by credit or debit card. We do not accept American Express, cheques or cash.

When you book through a third party, your payment due date will depend on the cancellation policy that you agreed to. This may result in your payment

2.2 Security Deposit

A returnable Security Deposit of £300 is to be paid by card, or 50% of the booking value – EPIC Liverpool Limited reserves the rights to increase or decrease this amount when it is deemed necessary.

The security deposit amount is per apartment.

The security deposit needs to be paid in order for guests to check- in. Check-in details will not be sent unless this is paid.

The amount is kept on hold as a pre-authorisation. This is not a ‘sale’, we do not receive the funds unless we need to capture the funds. Your bank will hold the funds – your bank will have their own pre-authorisation policy on how long they hold the funds for – we are unable to speed up their process.

We require a security deposit to for ‘additional charges’. These include but are not limited to; breakages, damages, smoking in the apartment, additional cleaning and loss of revenue. If your security deposit does not cover the total additional charges, we will be entitled to recover this from you by any means necessary.

2.3 Payment of Additional Charges

Valid credit/debit card details must be supplied at the time of making the booking and for the security deposit.

We have the right to send the lead booker a CCJ if the security deposit does not cover the full cost of the additional charges. We will attempt to charge your credit/debit card beforehand, if the payment declines we will take the next steps.

3. Pricing

We reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change.

Once a booking has been confirmed we will not change the rate quoted unless you amend the booking, unless our cost of supplying the accommodation changes because of tax changes or currency fluctuations beyond our control.

When booking through a third party, if you see a mistake in your confirmation of the booking, please speak directly with them.

4.1 Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing directly to us. This will need to be done prior to check in/check out depending on the nature of the change, extensions or cancellation.

We cannot guarantee we will be able to fulfil these requests. In the event that we can’t fulfil the request, the original booking will remain.

4.2 Changes

If the changes incur a further charge you will be notified of this before the changes are confirmed.

All changes are subject to availability.

4.3 Extensions

If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. If we do not receive communication from the guest that they wish the extend but they do not check out, we reserve the right to charge a higher amount.

All extensions are subject to availability and rate change.

4.4 Cancellations

Our cancellation policy is set out below; however if you book through a third party, their cancellation policy may differ from our own. The specific cancellation policy should be requested at the time of booking and will be stated on the confirmation.

Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds and any outstanding balance due on the full amount becomes immediately payable.

Please note that transaction fees are not refundable in the event of a cancellation.

4.5 Notice Period

Any cancellation made for a non-refundable booking, will not receive a refund.

If you have not made full payment for your booking, we may not give you notice that we will be cancelling your reservation.

If you book through a third party – their notice period for payment may differ.

5. Changes by Us

Bookings may have to be changed or cancelled by ourselves. This may be due to maintenance issues, or an overbooking. We will always attempt to find a suitable alternative.

If this does happen, we will contact you by telephone or email or WhatsApp where possible.

If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an event beyond our control.

You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.

Events beyond our control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic (and related lockdowns), interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.

6. Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore, you are advised to ensure you have appropriate insurances in place. In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.

It is the guests responsibility to ensure the apartment(s) front door is locked at all times to avoid theft where possible.

7. Website

Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice.

Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary. Please contact us in case of any specific questions.

8. Liability

We are responsible for our own operated apartments.

We act as agent for our preferred suppliers and, other than our general management and booking obligations detailed in these conditions, we shall not be liable to any party for any amounts in relation to any acts or omissions under or in relation to that contract with the relevant preferred supplier.

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.

However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.

Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

9.1 Your Accommodation

All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation.

They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy.

No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends.

If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.

These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).

The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we, or the preferred supplier, may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

9.2 Arriving and departing

Apartments are available from 3pm on the day of check-in until11am on the day of check-outs.

Early check-ins/late check-outs are subject to availability for an additional charge.

9.3 Access to your Apartment

All guests should contact EPIC Liverpool Limited in advance to their arrival in order to fulfil the check-in procedure.

9.4 Departure

Guests are required to check-out by 11am unless they have reserved and paid for a late check-out.

Apartment key cards/fobs, should be left in the lockbox upon check-out. We will charge accordingly to cover the cost to replace any key cards/fobs that are not retrieved or are damaged.

10. Facilities and Services

All apartments are cleaned on departure only, unless you have booked a stay for 4 or more nights. You may be able to book a clean for an additional fee if you have booked for less than 4 nights.

Routine maintenance is carried out regularly by our maintenance team. However, occasionally we may need access to your apartment during your stay to carry out essential maintenance. This includes but is not limited to a leak coming from the apartment you are staying in.

We are unable to guarantee that the Wi-Fi connection will always be accessible, if there is a technical issue we will contact our external provider of our Wi-Fi. As the provider is external, we cannot guarantee they will be able to attend on the day but we will try our best to sort a solution as soon as possible.

We are not responsible for loss or damage to guests’ computers or software in any apartment or while connected to our network service(s). Guests must not use the Wi-Fi for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.

We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, water or any damage to internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property.

Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.

11. Guest Responsibility

Guests are expected to comply with any regulations for use of the apartment.

Smoking is not permitted in any of our apartments or buildings. Any guests found to be smoking in the apartments will be charged.

Pets are only authorised to stay in our Duke Street and Tunnage property. There is a £50 per dog fee which will need to be added via your guest portal prior to arrival.

Guests are required to behave in an appropriate manner, whilst respecting other guests and our property, including its contents. Our quiet times are between 22:00 and 08:00. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes – guest will charged accordingly.

Proof of identification and date of birth is required. Guests who are under the age of 21 are unable to check in and not refund will be provided.

Guests are responsible for their visitors. Non-residents are not permitted, unless requested and agreed in writing prior to arrival.

Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. In the event damages are discovered after departure we will notify the booker within 7 days of departure.

We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be taken for extra cleaning or specialist cleaning to return the apartment to a sellable condition. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.

All your possessions should be removed from the apartment on the date of departure by the time you have booked to check out.

12. Additional Charges

As a guide additional charges include, but are not limited to the following:

Breakages / damages to the apartment and/or it’s contents.

Illegal drug use including Nitroxide Gas.

Additional cleaning, including specialist treatment(s).

Any lost key cards / fobs.

Loss of revenue – if we need to take our apartment off sale or have to refund other guests due to your behaviour.

VAT and local taxes are payable on all additional charges.

13. Health and Safety

We take the health and safety of all our guests seriously.

We abide by local and national laws including health and safety. When you booked through a third party, we can not guarantee that local and national laws are follow by that company and not responsible for this.

14. Complaints

In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify EPIC Liverpool Limited as soon as possible, preferably during your stay. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received.

We aim to deliver the best possible guest service, but if you are dissatisfied with our service, please contact us by email to hello@epicliverpool.co.uk.

15. Privacy

We may use your contact details to tell you about our special offers that we think may be of interest to you. All information collected or obtained during the booking process or from communication with yourself, will be stored and processed lawfully. Telephone calls may be monitored and/or recorded for security purposes, to help us to train our staff and improve our services.

16. General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.