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Frequently Asked Questions

Upon confirmation of your reservation, you will receive detailed instructions on how to access the property using the lockbox. The lockbox is a secure box located near the entrance of the property that contains the keys.

You will receive a unique code for the lockbox in your check-in instructions. Enter the code into the lockbox’s keypad and it will unlock, allowing you to retrieve the keys inside.

Yes (well any time after 3pm)! One of the advantages of contactless check-in with a lockbox is that you can arrive and check in at your convenience, regardless of the time. Please note the designated check-in time provided by the property to ensure the apartment is ready for your arrival.

In case you encounter any issues during the check-in process, our support team is available to assist you. Please reach out to the provided contact information and we will promptly assist you in accessing the keys and ensuring a smooth check-in experience.

Yes, part of the contactless check-out process involves returning the keys to the lockbox. Your check-out instructions will provide specific guidance on how and where to return the keys at the end of your stay.

Unfortunately, we do not allow additional guests in the rooms. However, our apartments sleep up to 20 so we are sure you’ll have plenty of room in your chosen property!

Yes, all of our properties are equipped with everything you need during your stay.

We’d love to have you stay longer! Please contact our sales team so they can check availability.

The nearest main line train station is Liverpool Lime Street Station. Liverpool Central Station is also close-by to all our properties, but not a main line train station.

Call the reservation team on 0151 709 1719.

Please contact us prior to your stay to request a cot or additional beds.

You can check in from 15:00.

An earlier check-in is subject to room availability and cannot be guaranteed. You can leave your luggage with our concierge team until your room is ready.

You should check out before 11:00 am.

Late check-out is subject to availability. It may be possible to check out later for an additional cost. Please contact reception for more information.

If you do not show on the day of your booking, you will be charged the full amount of your reservation.

We do not have on-site parking and the closest is the Q-Park on Hanover Street.

The address for this is 44 Hanover St, Liverpool L1 4AF.
https://www.q-park.co.uk/en-gb/cities/liverpool/hanover-street

Yes, guests have complimentary access to Wi-Fi.

We do not offer room service as we do not have on-site dining. Drinks packages and upgrades can be ordered by calling our reservations team on 0151 709 1719.

We have wheelchair accessible rooms available to book. This room type must be requested when making the reservation.

Smoking (including electronic cigarettes) is not permitted in our apartments. Smoking is only permitted in the designated smoking areas. A charge will occur where smoking has caused damage.

All rooms have air conditioning, tea & coffee making facilities, toilets, mini-bar fridge, hair dryer, iron and ironing board.

You can check in from 15:00 and check out until 11:00.

We offer a range of accommodation options at Seel Street Apartments:

  • 1 bedroom
  • 2 bedrooms
  • 3 bedrooms

This will depend on a variety of factors, including the room you select, the length of your stay, and the number of guests. Please fill in this information to find out your price.

You have a range of accommodation options available to you, which can accommodate the following:

  • 2 guests
  • 5 guests
  • 7 guests
  • 8 guests
  • 10 guests

Around 0.5 miles. Liverpool ONE is just a 2-minute walk away.

You can check in from 15:00 and check out until 11:00.

We offer a range of accommodation options at Duke Street Apartments:

  • 1 bedroom
  • 2 bedrooms

This will depend on a variety of factors, including the room you select, the length of your stay, and the number of guests. Please fill in this information to find out your price.

You have a range of accommodation options available to you, which can accommodate the following:

  • 2 guests
  • 4 guests
  • 5 guests
  • 6 guests
  • 8 guests

Around 0.7 miles. Liverpool ONE is just a 2-minute walk away.

You can check in from 15:00 and check out until 11:00.

We offer a range of accommodation options at Double Top Apartments:

  • 2 bedrooms
  • 3 bedrooms

This will depend on a variety of factors, including the room you select, the length of your stay, and the number of guests. Please fill in this information to find out your price.

You have a range of accommodation options available to you, which can accommodate the following:

  • 6 guests
  • 8 guests
  • 9 guests
  • 11 guests

Around 0.7 miles. Liverpool ONE is just a 2-minute walk away.

You can check in from 15:00 and check out until 11:00.

We offer a range of accommodation options at Duke Street Townhouse:

  • 1 bedroom
  • 2 bedrooms

This will depend on a variety of factors, including the room you select, the length of your stay, and the number of guests. Please fill in this information to find out your price.

You have a range of accommodation options available to you, which can accommodate the following:

  • 4 guests
  • 6 guests
  • 7 guests
  • 8 guests

Around 0.7 miles. Liverpool ONE is just a 2-minute walk away.

You can check in from 15:00 and check out until 11:00.

We offer a range of accommodation options at Duke Street Townhouse:

  • 1 bedroom
  • 2 bedrooms

This will depend on a variety of factors, including the room you select, the length of your stay, and the number of guests. Please fill in this information to find out your price.

You have a range of accommodation options available to you, which can accommodate the following:

  • 4 guests
  • 5 guests

Around 0.7 miles. Liverpool ONE is just a 2-minute walk away.

You can check in from 15:00 and check out until 10:00.

We offer a range of accommodation options at the Epic Penthouse Collection:

  • 2 bedrooms
  • 3 bedrooms
  • 4 bedrooms

This will depend on a variety of factors, including the room you select, the length of your stay, and the number of guests. Please fill in this information to find out your price.

You have a range of accommodation options available to you, which can accommodate the following:

  • 5 guests
  • 6 guests
  • 9 guests
  • 10 guests
  • 11 guests
  • 12 guests
  • 13 guests

Around 0.7 miles. Liverpool ONE is just a 5-minute walk away.

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Live your best life with Epic’s serviced apartments right at the heart of Liverpool.

Company Number: 07914667

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CONTACT US
  • 75 Duke Street, Liverpool, L1 5AA
  • 25-27 Seel Street, Liverpool, L1 4AU
  • 151-155 Duke St, Liverpool, L1 4JR
  • 3 Fenwick Street, Liverpool L2 7QH
  • hello@epicliverpool.co.uk
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Addresses

  • 75 Duke Street, Liverpool, L1 5AA
  • 25-27 Seel Street, Liverpool, L1 4AU
  • 7-9 Campbell Street, Liverpool, L1 5AX
  • 151-155 Duke St, Liverpool, L1 4JR
  • 3 Fenwick Street, Liverpool L2 7QH

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